FAQ

What safety equipment is required?

All riders must wear their own approved ASTM/SEI helmets. Riders must wear proper riding footwear a hard soled boot with a minimum ½” heel and a maximum 2” heel.  A limited number of community helmets are available however we encourage riders to invest in their own helmet.

Where can I get a helmet?

Helmets can be purchased from your local tack store.  The sales agent can ensure the proper fit.  For those who do not have helmets, we have a selection for use.

What type of payment do you accept?

We accept cash, credit card (online), cheques or email transfers.  Make cheques payable to Brookson Farm and email transfers can be sent to ride@brookson.ca

What is the cancellation policy?

Written notice is required via email or text to makeup a lesson.

If a lesson is cancelled or inadvertently missed with less than 24 hours notice, a $20 charge will be required to make up the missed lesson, subject to availability. If subsequent lessons in a given month are cancelled with less than 24 hours notice, the lesson cannot be made up or rescheduled.

If you cancel with less than 24-hours notice (written noticed required via email or text), or inadvertently miss your lesson, the lesson is subject to full charge.

If you cancel with more than 24-hours notice, please submit a makeup lesson request within 5 days of the missed lesson to reschedule your missed lesson within the month. You may need to ride with another instructor for your makeup. Private Makeup lessons will not necessarily be Private and Group makeups must be scheduled in an existing Group Lesson.

The Makeup Request Form below must be filled out in order for us to schedule any makeup lesson. NO EXCEPTIONS.

How do I makeup a lesson?

The Makeup Request Form must be submitted within 5 days of the cancelled lesson and makeup lessons must be taken within 30 days of the cancelled lesson.

Makeup requests will be accomodated on a first-come first-served basis.

When a makeup lesson becomes available we will contact you by phone or email . If no reply is given within 48 hours no the makeup time will be offered.

After a makeup lesson is scheduled, we expect that you will attend this lesson. If a makeup lesson is cancelled or missed no other makeup lessons will be rescheduled.

In an effort to minimize the scheduling challenges we ask that you attend your regularly scheduled lessons on a regular basis.

When should I arrive for my lesson?

Tiny rider should arrive 5 minutes before their schedules lesson.

For group lessons, semi-private lessons and private lessons riders must arrive 20 minutes prior to the start of the lesson to groom and tack up their horse and ensure the horse is prepared for their lesson.
Those who are late for tacking up may lose their riding lesson time. It is the rider’s responsibility to have their horse ready and prepared for their lesson before the lesson time starts.  New riders will be shown how to tack up and groom a horse during their first few lessons and will be expected to gradually tack up on their own.

What is the payment policy?

Session packages reserve your spot and must be purchased at the start of the session. Payment is due
at the beginning of the session in the form of three post dated cheques or three pre-defined email transfers.  If paying by the lesson or for a part session, payment is due before each lesson and single lesson rates apply here. It is the responsibility of the parent/rider to ensure that your lesson account is in good standing before any lessons occurs. For months with 5 weeks the package rate will add an additional lesson at the discounted rate.

Session lesson packages are available at a discounted rate however a re-scheduled lesson must be made up within a 30 day (month) period. Lessons not taken during that time cannot be rescheduled.

Lessons and packages are non-refundable and non-transferable.

I want to do group lessons but there is not a suitable group. How does that work?

Lessons are billed depending on the number of riders. For example, if you want to do a group lesson but a group lesson is not available at their current level or their preferred time, you may need to do semi-private or private lessons. Lesson slots may be changed at the discretion of the instructor. For example from month to month a time slot may change from a semi-private to a group in order to accommodate more or less students.

All beginners start in private lessons until they are safely able to walk and trot on their own.

Is there HST?

All lessons are subject to HST.  Lesson packages are non-refundable and non-transferable.

Who has priority in the rings?

Scheduled lessons have priority in the arena’s.  This means any boarding horses, leased horses or practice rides must yield to the lesson when riding at the same time. If you ride during a lesson please pay attention to what the riders are doing (flat work or jumping) and make all attempts to not be in the way.  This may mean stopping for a moment to allow a lesson horse to complete a jump course etc.

Can I do practice rides on my own time?

Yes, riders that have attained a certain level of riding and are able to safely ride on their own can purchase practice rides. Riders must be taking weekly lessons and the practice rides are intended to compliment our program. Practice rides are available the the instructor’s discretion.

Can I jump and go trail riding during practice rides?

Trail riding is allowed when riders have attained a certain level of riding to safely ride on their own in a non-enclosed ring. Trail riding options are at the discretion of the instructor. There is no jumping allowed not in a lesson. For your safety and to ensure that horses are maintained and properly trained, only jumping with an instructor present is permitted.

Do you offer public trail riding?

No we do not offer trail riding to the public. We offer riding instruction in a safe environment. Only riders taking weekly lessons and who can safely ride in an open field may purchase practice rides.

I have riding experience and want to rent a horse to trail ride. Can I do that.

No, we do not rent horses out for any purpose no matter your level or experience. If you are interested in riding at Brookson Farm, lessons are available and practice rides (including trail riding) are available to weekly students that demonstrate proper riding to safely ride alone.

I want to take a break from lessons and return to riding at the same time/day in the future, can my spot be reserved?

If you leave a lesson time/date to take a break, that time will be offered to another client and is not guaranteed on your return.

Can I bring my dog?

Please leave dogs at home. We have resident dogs that are specially trained for this farm.